Ministry Of Home Affairs - Immigration & Checkpoints Authority
Press Release 16 Dec 2022

ICA’s New Automated Lanes Can Now Clear Travellers Using Wheelchairs And Family Groups Of Up To Four Persons

As part of ICA’s New Clearance Concept (NCC) to make automated immigration clearance the norm at the checkpoints, ICA has introduced a new automated lane - the Special Assistance Lane (SAL) - at selected passenger halls in Changi Airport. The SAL will enable travellers using wheelchairs and family groups of up to four persons (e.g. parents with young children) to enjoy the convenience of automated immigration clearance. Singapore is the first country in the world to introduce an automated lane that allows multiple travellers to perform self-immigration clearance as a group.

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